Return a Kindle eBook

January 3, 2012

Kindle books can be returned through the Manage your Kindle page on the Amazon.com website. To return a borrowed eBook:

1. Navigate to www.amazon.com
2. Log-in to your account
3. Select either Your Digital Items or Your Account from the top right
4. Find and select Manage Your Kindle
5. Mouse-over the Actions… button to the right of the book you would like to return
6. click on Return

Please reply or call us at 772-288-5702 x5 if you need further assistance,

Richard Reilly

Reference Librarian

Martin County Library System

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Visit Martin County’s Citizens’ Online Service Desk:

www.martin.fl.us

I got the error message ‘Error getting license/License server communication problem: E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER’. What should I do?

In order to download a single Adobe eBook on multiple computers, Adobe Digital Editions must be activated using the same Adobe ID on each computer.

To activate Adobe Digital Editions using an Adobe ID…

  1. Open Adobe Digital Editions.
  2. Select Library > Authorize Computer….
    The ‘Authorize Computer’ dialog box is displayed.
  3. Enter the email address and password for your Adobe ID.
  4. Click ‘Activate’.
  5. Click ‘Finish’ to close the ‘Setup Assistant’ dialog box.
    Adobe Digital Editions is activated using an Adobe ID. Repeat this process on each computer on which you intend to download Adobe eBooks.

Note that if you activate Adobe Digital Editions with an Adobe ID which has already been used to activate Adobe Digital Editions on another computer, any DRM-protected Adobe eBooks downloaded before activating with the Adobe ID will no longer work.

If the subsequent download of an Adobe eBook is attempted on a computer that has been activated using a different Adobe ID, DRM-restrictions will make the title incompatible with the second computer.

How do I activate a supported eBook device using an Adobe ID?

To activate an eBook device using an Adobe ID…

  1. Connect the eBook device to your computer.
  2. Open Adobe Digital Editions.
    Adobe Digital Editions launches and detects the eBook device. The ‘Device Setup Assistant’ dialog box is displayed.
  3. Click ‘Authorize Device’.
    Adobe Digital Editions activates the eBook device. You can now transfer DRM-protected Adobe eBooks to the device.

Note that both Adobe Digital Editions and the eBook device must be activated with the same Adobe ID to transfer DRM-protected Adobe eBooks to the device.

The Overdrive system allows you to put up to 7 titles in your Cart at the same time. If you have decided against checking out a particular title, you can click the ‘remove’ link to pull it from your Cart. Please note that the system will automatically remove a title from your Cart 60 minutes after you have placed it there, making it available to other patrons at your library. (Overdrive)

If you receive a, ‘User not authorized’ message after connecting the Nook to the Adobe Digital Editions (ADE) software and the device has been authorized, here is a tip to resolve the problem.

1. Close ADE if it is open.

2. Connect the Nook to the computer and open the My Computer folder from the desktop or the Start menu.

3. Right-click on the Nook and select, “Explore.”

4. Find the folder ‘.adobe-digital-editions.’ It contains one small XML file.

5. Delete the folder, and therefore the file within.

6. Unplug the Nook.

7. Finally, open ADE, and plug-in the nook. Reauthorize the device.

Richard S. Reilly

Reference Librarian

Martin County Library System

To return Adobe eBooks early…

  1. Open Adobe Digital Editions.
  2. Select the ‘Library View’ icon (in the upper left corner).
    The Adobe Digital Editions library is displayed.
  3. Under the ‘Bookshelves’ heading, select ‘Borrowed’.
  4. Click the eBook you want to return.
  5. Click the ‘Item Options’ arrow (in the upper left corner of the selected eBook).
  6. Select ‘Return Borrowed Item’.
  7. Click ‘Return’ to verify that you want to return the title.
    The eBook is returned to the library collection.

Note: Audiobooks cannot be returned early. It appears that one has to wait for them to expire.

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